How the system works

How does the Safe Return Home System Work?

Safe Return Home is a secure and confidential national data system that contains the relevant details necessary to assist police in finding or identifying an 'at risk person'. The system is available for Police 24 hours, every day from any location in Australia.

All information is provided by the carers, including demographic details and any relevant medical or behavioural information that may assist in the locating or identification of the person concerned. A high-resolution photograph (suitable for mass distribution in a range of mediums) is also included.  Carers control what information is supplied and how it is used.  The system operates as follows:

• People can be added onto the system via a completion of a mailed application form or via an online registration system.
• A recent colour photo is required that allows a full length and face image (the image must be high quality and allow for magnification).
• The information on registrants also includes the history of any relevant behaviour and previous incidents (dates/times), including where the person was located.
• Optionally, the system provides information regarding the persons medical practitioner, critical health conditions and medications, level of memory and disorientation, independent living skills capabilities, any behaviours of concern and suggested management approaches.
• Registration details (photo, demographics, previous episodes and contact information) are be updated every 6 months via contact with the carer.
• The registration is under the control of carers - they provide the information they want and can edit this via the private area of the public web site. Carers have access to their relative’s details only.

What are the typical scenarios?

1.  Person Reported Missing by Carer.

• Police have immediate access to the information required to initiate a search and an alert can be immediately issued to Police Stations
• If the carer approves, photographs and other demographic information (eg: gender and age) can be made available to the media and general public, via the website or press-releases
• Once the person is found the information provided on the Safe Return Home system can assist Police in knowing how to approach the person in a way that will not cause them any unnecessary distress
• The information will help Police to know whether immediate medical assistance is required
• The carer will be immediately notified and the person returned home

2.  Disorientated Person Found by Police or Member of General Public

• Police can immediately search the Safe Return Home data system to access information to determine the identity of the person. 
• Carer contacted as soon as a positive identification is made.
• Again, the information provided on the Safe Return Home system will enable Police to reassure the person and minimise their distress. It will also assist Police in determining whether immediate medical assistance is required.

Figure 2: How Safe Return Home Works